Shade sails and exterior shade products may be subject to engineering, permitting, HOA approval, building code requirements, zoning requirements, wind-load review, fire code review, setbacks, height restrictions, attachment requirements, and inspection requirements. Requirements vary by city, county, state, property type, project size, wind exposure, installation height, attachment method, and intended use.

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Large shade sails, commercial shade sails, public-use shade structures, playground shade sails, restaurant patio shade sails, school shade sails, HOA shade sails, and shade sails attached to posts, buildings, concrete footings, walls, roofs, or other structures may require professional engineering, permits, or licensed installation.​ The Customer is responsible for checking with the local building department, HOA, licensed contractor, or licensed engineer before purchasing or installing any shade sail product.

 

Our Product Policy

All shade sails, replacement fabrics, cut fabric, sewn panels, special-order materials, made-to-size products, and custom-fabricated items are made specifically for each customer and project.​ Once production has begun, custom products are non-refundable and non-cancelable.​The Customer is responsible for reviewing all measurements, drawings, colors, materials, quantities, and order details before approval. Any changes after approval may result in additional charges, production delays, or remake costs.

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Measurements & Installation Responsibility

The customer is solely responsible for verifying all measurements, attachment points, post locations, post sizes, footing requirements, hardware requirements, building connections, installation methods, clearances, slope, tensioning, drainage, and wind exposure before ordering. Shade sails must be properly tensioned and installed with appropriate hardware, adequate structural support, and proper clearance. Improper installation may result in sagging, fabric damage, hardware failure, structural damage, injury, or property damage.

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Southwest Shade Sails is not responsible for:​

• Incorrect measurements provided by the customer

• Improper installation

• Inadequate posts or footings

• Unsuitable attachment points

• Weak walls, roofs, fascia, beams, columns, or existing structures

• Permit denial

• HOA denial

• Wind damage

• Storm damage

• Sagging caused by improper tensioning

• Third-party labor

• Customer-installed products

• Damage caused by misuse, neglect, improper storage, or installation outside the product’s intended use

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